Socios.com

Experience the thrill of the bid on Socios.com. Learn how our Reward Points Auctions allow you to go head-to-head with other fans for official club merchandising, VIP access and more!

What is a Reward Points Auction?

Review the entry requirements for live auctions. Ensure you have the necessary Fan Tokens and Reward Points in your non-custodial wallet to start bidding on your favorite team rewards.

What do I need to be able to participate in the Auction?

Navigate to the Rewards tab within the Socios.com app to browse active auctions. From there, you can explore all current and upcoming opportunities to bid your Reward Points on exclusive…

Where can I find Reward Points Auctions?

Master the bidding process and win exclusive rewards. Understand how to place bids, track your status when outbid, and follow the essential steps to secure your item once the auction…

How do Reward Points Auctions work?

Check the specific timeline for every live auction. While most listings run for seven days, discover where to find the exact closing time in the item details to ensure your…

How long do Reward Points Auctions last?

Recover your Reward Points instantly if another fan places a higher bid. Understand how our automated system unlocks your balance immediately, giving you the flexibility to increase your offer or…

What happens if I am outbid?

Understand that placed bids are binding and cannot be cancelled, though your Reward Points are instantly released if you are outbid by a higher offer.

Can I cancel my bid once it’s placed?

Celebrate your win with instant alerts and clear instructions. Learn how winners are notified across multiple channels and where to view your official confirmation to ensure a smooth delivery of…

How will I know if I win a Reward Points Auction?

Auctions feature high-value and exclusive rewards, such as:

Game or event tickets
Team Merchandise
NFTs
Unique Fan experiences
Web 3
Onli...

What types of Rewards are available?

New Auctions are added regularly. Check the Rewards tab in the Socios.com app often to stay updated on the latest opportunities.

How often are new Auctions available?

Monitor your Auctions closely, place competitive bids, and act quickly when you are outbid. The more strategic you are, the higher your ch...

How can I increase my chances of winning?

Make sure that notifications are enabled for the Socios.com app in your device’s settings or in the Profile settings of the app. You’ll al...

What happens if I don’t receive notifications?

Complete the checkout process within 48 hours by entering the delivery details and once you’ve managed to successfully complete this, a me...

How do I know if I have successfully redeemed an item once I’ve won a Reward Point auction?

Most products are available via Reward Points auctions; however there may still be occasions where we offer reverse auctions based on spec...

Why aren’t all matches available for redemption via Reward Points auctions?

The number displayed on the banner indicates the quantity of tickets available in that specific auction. If a banner shows x1, there is on...

Why do some banners display x1 and others x2?

You can participate in multiple auctions and redeem more than two tickets per match unless otherwise specified in the product description....

How many tickets can I redeem?

 If you haven't received a confirmation link, don't worry! You can still access your order through the Socios.com app. Go to the Auctions ...

What if I do not receive the link to confirm my order?

When a bid is placed within the last 15 minutes of a Reward Points auction, the auction is automatically extended by 15 minutes to give ot...

What happens when someone places a bid in the final minutes of a Reward Points Auction?

This is because many of the rewards available are of a time-sensitive nature. Failure to provide details means rewards need to be put up f...

Why are my Reward Points being kept when I fail to provide details during the 48h window?

Occasionally, products may be removed from Auctions before they begin if specific assets are required at short notice for campaigns or oth...

Why are products occasionally removed from Auctions?

Why do I need to stake Fan Tokens to access Rewards?

Why do I see that I need Fan Tokens for some rewards/auctions?

What if I don’t have enough tokens staked?

Master the art of bidding in Reward Points Auctions. Understand how to place your bids and use your accumulated Reward Points to win high-value rewards.

Reward Points Auctions

Find answers and get help from Intercom Support and Community Experts

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